Digital service system transformation: socio-technical reflections on the prospects and constraints of design / von Christian Bartelheimer ; [Gutachter: Prof. Dr. Daniel Beverungen, Prof. Dr. Oliver Müller]. Paderborn, 2021
Inhalt
- Foreword
- Acknowledgements
- Contents
- List of Figures
- List of Tables
- List of Abbreviations
- Part A
- Exposition
- Concepts and IT Artifacts for the Digital Service System Transformation in High Street Retail
- Introduction and Motivation
- Systematizing the Lexicon of Platforms in Information Systems: A Data-Driven Study
- Research Problem and Research Objectives
- Designing Multi-Sided Community Platforms for Local High Street Retail
- Structure of the Dissertation
- Designing Digital Community Service Platforms for Crowd-Based Services in Urban Areas
- Theoretical Background
- Limitations and Consequences of Design in the Digital Service System Transformation
- Fundamentals of Digital Platforms
- Digitalization of Work Systems—An Organizational Routines’ Perspective
- Complementary Perspectives on Digital Platforms
- Service Research in Information Systems
- Fundamentals of Service Science
- Workarounds as Generative Mechanisms for Restructuring and Redesigning Organizations—Insights From a Multiple Case Study
- Digital Servitization
- Engineering Digitalized Service Systems
- Technology-Induced Organizational Change
- Organizations as Socio-Technical Work Systems
- The Impact of Process Automation on Manufacturers’ Long-Term Knowledge
- Structural Organizational Change
- Emergent Organizational Change
- Research Design
- Prospects for and Implications of the Digital Service System Transformation
- Research Paradigms in Information Systems
- Establishing Smart Service Systems is a Challenge: A Case Study on Pitfalls and Implications
- Research Methods
- Seven Paradoxes of Business Process Management in a Hyper-Connected World
- Research Approach
- Results and Contribution
- Part B
- Data-Driven Customer Journey Mapping in Local High Streets: A Domain-Specific Modeling Language
- Governance of Platform Ecosystems—Designing Understandable Processes for Digital High Street Retail
- Designing Digital Actor Engagement Platforms for Local High Streets: An Action Design Research Study
- Quantifying the Impact of Geospatial Recommendations: A Field Experiment in High Street Retail
- Conceptualizing Task-Technology Fit for Technology-Pervaded Value Co-Creation
- References