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Dirkmorfeld, Nadin: Determinants of employees' willingness of knowledge sharing intention through enterprise social software : a qualitative and quantitative comparison of pre-implementation and post-implementation relationships. 2015
Inhalt
Introduction
Relevance of the topic
Problem statement
Research gaps and research questions
Thesis structure
Conceptual fundamentals
Current state of research
Research studies in a public context
Research studies in a business context
Current studies
Synthesis
A historical discourse on knowledge
The development to the knowledge society
Knowledge perspectives in antiquity and modernity
Knowledge management and knowledge sharing
Different views on knowledge
Knowledge as an object vs. knowledge as a process
The signs, data, information and knowledge approach
Knowledge management
Seci model
Munich model
Building block model
Knowledge work
Knowledge forms
Tacit and explicit knowledge
Individual and collective knowledge
Relevant knowledge forms in organizations
Knowledge sharing
The knowledge sharing process
Different perspectives on knowledge sharing
Computer-mediated knowledge sharing
Synthesis
Web 2.0 and Enterprise 2.0
Web 2.0
Social software
Applications of the social software triangle
Other forms of social software
Enterprise 2.0
A definition of enterprise social software
Enterprise social software vs. traditional knowledge management systems
A historical view on enterprise social software use
Public social software
Private social software
In-house developed proprietary solutions
Synthesis
Theoretical framework
Philosophy of science-based classification
Philosophy of science-based approaches
The meaning of knowledge from different theoretical perspectives
New Institutional Economics
Property rights theory
Transaction cost theory
Principal agent theory
Game theory
Prisoner's dilemma
Multi-person prisoner's dilemma
Socio-psychological theories
Motives, rewards and motivation
Conceptual models in acceptance research
Theory of reasoned action
Theory of planned behavior
Technology acceptance model
Unified theory of acceptance and use of technology
Conclusions
Social capital theory
Exchange theories
Homans' exchange theory
Thibaut and Kelley's exchange theory
Conclusions
Synthesis
Qualitative analysis
Interview analysis
Aim of the qualitative interviews
Interview guideline
Interview design: A qualitative content analysis approach
Validity of the data
Organization A
Organization B
Shortcomings of current knowledge management systems
Influencing factors
Technological factors
Rewards for knowledge sharing
Personal factors
Organizational factors
Demographic factors
Synthesis
Meta-analysis of qualitative case studies
Context and research methodology
Influencing factors
Synthesis
Hypotheses and research model
Building an interdisciplinary research model
Direct effects
Technological factors
Effort expectancy
Performance expectancy
Facilitating conditions
Trust in technology
Personal innovativeness
Rewards for knowledge sharing
Social rewards for knowledge sharing
Economic rewards for knowledge sharing
Attitude and intention
Knowledge sharing attitude through enterprise social software
Knowledge sharing intention through enterprise social software
Moderation effects
Personal factors
Interpersonal trust
Self-efficacy
Altruism
Reciprocity
Organizational factors
Management support
Knowledge sharing norms
Organizational identification
Monitoring
Demographic factors
Gender
Experience
Age
Research model
Quantitative analysis
Methodological bases for causal analysis
Covariance-based methods vs. variance-based methods
Model specification
Parameter estimation
Reliability and validity
Quality criteria
First-generation procedures
Second-generation procedures
Global fit indices
Local fit indices
Complex relationships
Mediation effects
Moderation effects
Data collection
Survey administration procedure
Survey response and representativeness
Descriptive statistics
Survey instrument
Structure of the questionnaire and online survey
Operationalization of the constructs and pre-tests
Results of the quantitative analysis
First-generation quality criteria
Second-generation quality criteria
Validation of hypotheses
Direct-effects-only model
Mediation
Pre-implementation stage
Post-implementation stage
Exploratory approach of moderation effects
Interaction moderations
Multi-group moderations
Full model with moderators
Hypothesis tests
Standardized path coefficients
Multi-group analysis for the pre-implementation stage and the post-implementation stage
Control variables
Relationship between intention and behavior
Discussion of results
Direct effects
Effort expectancy
Performance expectancy
Facilitating conditions
Trust in technology
Personal innovativeness
Social rewards for knowledge sharing
Economic rewards for knowledge sharing
Attitude and intention
Moderation effects
Personal factors
Organizational factors
Knowledge sharing norms
Management support
Demographic factors
Age
Experience
Conclusion
Implications for research
Implications for practice
Limitations and directions for future research
Bibliography
Definitions
Definitions of knowledge
Definitions of knowledge management
Interview analysis
Quantitative analysis
Translation of the German items
Statistics
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