Service system innovation: an ambidexterity perspective / von Verena Wolf ; Gutachter: Prof. Dr. Daniel Beverungen, Prof. Dr. Lauri Wessel. Paderborn, 2020
Content
- Foreword
- Acknowledgments
- List of Figures
- List of Tables
- List of Abbreviations
- Part A: Research Overview
- Exposition
- Ambidextrous Service System Innovation
- Introduction and Motivation
- Ambidexterity in Service Innovation Research
- Problem Statement and Research Questions
- Capabilities for Ambidextrous Innovation of Digital Service
- Structure of the Dissertation and Research Contribution
- Theoretical Foundations
- (Re-)Design of Innovative Service Systems
- Four Transformation Waves in Service Research
- Recombinant Service System Engineering
- Innovation in Service Systems
- Ambidexterity in Service Systems
- Theory of Ambidexterity
- Understanding Smart Service System Transformation
- Exploration through Service System Engineering
- Exploitation through Workarounds
- Design and Emergence of Innovation in Service Systems
- Structure in Service Business Processes
- Dynamics of Organizational Routines
- Research Design
- Top-Down Transformation of Service Systems
- Establishing Smart Service Systems is a Challenge
- Research Approach
- The Impact of Process Automation on Long-Term Knowledge
- Research Paradigm and Research Methods
- Research Results
- Emergence of Workarounds in Organizational Routines
- Part B: Included Publications
- References