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Im Werk suchen
Service system innovation: an ambidexterity perspective / von Verena Wolf ; Gutachter: Prof. Dr. Daniel Beverungen, Prof. Dr. Lauri Wessel. Paderborn, 2020
Inhalt
Foreword
Acknowledgments
Contents
List of Figures
List of Tables
List of Abbreviations
Part A: Research Overview
Exposition
Ambidextrous Service System Innovation
Introduction and Motivation
Ambidexterity in Service Innovation Research
Problem Statement and Research Questions
Capabilities for Ambidextrous Innovation of Digital Service
Structure of the Dissertation and Research Contribution
Theoretical Foundations
Service Research
(Re-)Design of Innovative Service Systems
Four Transformation Waves in Service Research
Recombinant Service System Engineering
Innovation in Service Systems
Ambidexterity in Service Systems
Theory of Ambidexterity
Understanding Smart Service System Transformation
Exploration through Service System Engineering
Exploitation through Workarounds
Design and Emergence of Innovation in Service Systems
Structure in Service Business Processes
Dynamics of Organizational Routines
Research Design
Research Paradigms
Ontological Positioning
Top-Down Transformation of Service Systems
Establishing Smart Service Systems is a Challenge
Epistemological Positioning
Meta-Theoretical Positioning
Research Approach
The Impact of Process Automation on Long-Term Knowledge
Research Paradigm and Research Methods
Literature Review
Conceptual Research
Delphi Study
Case Study Research
Design Science Research
Research Results
Emergence of Workarounds in Organizational Routines
Synopsis of Findings
Digitalization of Work Systems
Contribution to Research and Management
Detecting Workarounds in Business Processes
Outlook
Part B: Included Publications
Bottom-Up Transformation of Service Systems
Workarounds as Generative Mechanisms
Conceptualizing the Impact of Workarounds
Seven Paradoxes of Business Process Management
References
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